I just bought your program. I purchased the Personal Algebra Tutor (PAT) and I am really disappointed with it. Reasons: 1) if the computer crashes, you have to email them for a password (where I live, on a mountain with high winds, we get alot of power outages) as well as lightning strikes; 2) they said that the problems could be typed in and a solution would be provided. Half of the math problems I have had, do not work with their program; 3) they say to email them the questions and they will provide the solutions, but it can take up to 24 hours, and sometimes that is too long to wait for an answer. To show proof of my confirmed purchase of the PAT program, I have attached a copy of the receipt that they sent to me.
I like algebra but was not able to finish the homework on time. Things have changed now for me.
Thank you so much for your continued help and support. You said you would stick with me until you resolved the problem and you did. I really appreciate your help. I like the program very much and look forward to learning it well. My compliments to your company for having competent tech support personnel that are willing to go above and beyond in resolving software problems.
I love it. It is much easier to move around and the colors are easier on the eyes.
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